Managed Hosted Voice (mHV)
Poor quality voice calls caused by packet loss, delay, and inconsistent internet service can ruin a conversation and a company’s brand as well as burn resources, time, and money trying to troubleshoot quality problems.
As the cloud communications company dedicated to delivering high-quality voice calls, we set out to solve the quality problem for hosted voice customers and we delivered on that promise with Managed Hosted Voice (mHV).
We launched the service in early 2018 in a dual-WAN configuration (voice packets are replicated over two ISPs and recombined at the edge of our hosted platform, thereby compensating for packet loss) and mid-year we enhanced the offering for companies with access to only a single ISP WAN link.
Here is How it Works – mHV with a Single ISP
nexVortex has executed IP peering arrangements with most major carriers. This means that if a client of yours uses one of our peering-partner carriers for their internet service, your client’s voice calls flowing to and from our hosted platform will be directly delivered from that peered ISP to us. Fewer hops = fewer problems = better quality.
Beyond that, we deploy the nexVortex Edge device (nVE) as part of our mHV service which queues voice calls before other traffic and also provides a demarcation point on the premise for visibility should it be needed. That is why mHV delivers quality and visibility for hosted voice.
Here is How it Works – mHV with a Dual ISP
The nexVortex Edge
The nexVortex Edge device (nVE) is a managed device which sits on the customer premise. It was developed by nexVortex as part of the service offering and is delivered under a monthly rental agreement. It works in conjunction with the nexVortex network to compensate for packet loss by intelligently duplicating, transmitting, and recombining voice data packets which travel to the nexVortex SDN Gateway over multiple ISP WAN links.
The nexVortex SDN Gateway and Hosted Voice Platform
As the diagram above shows, the nexVortex SDN Gateway accepts voice packets sent to it from the nVE over dual ISP paths. The SDN Gateway compensates for packet loss by intelligently selecting packets from each stream and recombining them into a single stream which is then delivered it to our hosted voice platform.
To see how Managed Hosted Voice (mHV) works and to hear the difference - watch our video: